NOTE: When cleaning premium leather, suede, cotton mesh and other delicate materials take extra care and be gentle. We highly recommend using our Premium Shoe Cleaning Brush. The softer hog bristles are better suited for use on delicate surfaces.
REFUNDS
We do not accept returns for refunds. All sales are final. We will allow In-Store Credit or exchange depending on the situation. Each purchase will be judged accordingly. To begin the exchange process, please email us at info@rockcitykicks.com. Someone will respond to you with instructions. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you have questions regarding the sizing of a specific item, please email us at info@rockcitykicks.com. Thanks for shopping with rck!
CANCELLATIONS/RETURNS
There will be a $5 cancellation fee if the customer decides to cancel after processing an order and/or if we have to refund a single entity numerous times due to use of bot of other automatic purchasing system. Refunds are also subject to restocking fee, unless there was a defect in the shoe or order.
